Building Consultancy and Property Management – Speaking The Same Language

For the past two years a small and dedicated team within MAPP has been reviewing, developing and growing the building consultancy service and proposition.

In 2020, and in the midst of lockdown, they welcomed three new starters to this specialist area of the business. And, with a focus on building strong and talented local teams, building consultancy has been integrating with MAPP’s core property management to deliver a better all-round service to clients.

So what makes building consultancy such a crucial complement to good property management?

  • At MAPP the building consultancy team operates in tandem with sustainability, and supplements the sustainability agenda. This enables them to look at a building holistically, identifying energy standards to save money in the longer term, creating a more marketable asset.
  • Effective collaboration with property managers enables MAPP to provide a wraparound service that strips out the inefficiencies, saves time and helps internal teams to proactively maintain and improve buildings, led by technical expertise.
  • Localised specialist knowledge enables experts to cover the country, with the right people in the right places to deliver in an agile and informed way for specific buildings and cities. 

This ‘right people in the right place’ approach has been the priority when it comes to the most recent senior hires.

Richard Foster, a Chartered Building Surveyor, has joined MAPP to head up the team in Manchester, working closely with property managers to maintain and improve the assets they manage.

Abbie Perry is further strengthening the team in Manchester as Associate Director, and Sarah Webb in Birmingham has been appointed as Associate Director to take care of the midland region.

What do these new hires mean for MAPP and their clients?

A multi-disciplinary approach to property management, where specialists have specific roles to play, but share an intricate knowledge of the buildings they operate, means better communication, proactive problem-solving and time and cost efficiencies.

 

Better communication

When things get ‘lost in translation’ small issues can get big very quickly.

Breaking down silos is important for property managers and building consultants, whilst creating a framework where everyone is accountable for their specialism.

Currently the MAPP building consultancy team looks after an approximate 50/50 split between MAPP property management clients and non-MAPP property management clients. This close relationship to property management gives our building consultants the insight to ensure that everyone works together effectively, regardless of who is managing the property.

 

Proactive problem-solving

When it comes to building consultancy it is important to be technically good at what you do, but having a proactive and pragmatic approach adds a new dimension to the service clients receive. When a property is managed internally that can be more straightforward, because of the proximity to the client. 

But for the building consultancy team at MAPP, being strategic, agile and forward-thinking is part of their everyday service. Being available to provide advice at a particular point in time in the life-cycle of a building means that problems can be addressed in real time, and action taken swiftly. 

 

Time and cost efficiencies.

Deadlines and targets are inescapable and critically important when it comes to managing and maintaining buildings.

MAPP has an experienced and agile team who work together as part of the overall team to deliver expert technical advice. This is done via surveys, reports, assessments and audits and covers a wide range of disciplines. Working with our management team means that they have a head start when it comes to understanding particular challenges or opportunities.

The rest of 2020 will see further investment in the building consultancy offer, streamlining processes, and using the expertise of new team members to breathe new life into what have traditionally been siloed specialisms.

Working together with a better understanding of buildings and clients we are able to deliver a better service now and for the future.