Nikki Yates

Director - Head of Occupier Services

With a successful career spanning over 20 years, Nikki’s strengths lie in her experience blending strong facilities and property management skills from Nelson Bakewell with practising commercial and residential litigation at Boodle Hatfield. Her insight and understanding of world-class occupier service and conflict avoidance, continue to strengthen MAPP’s leadership team where Nikki sits as the Director and Head of Occupier Experience.

In her role, Nikki will be driving MAPP’s occupier experience and engagement strategy; driving trust, loyalty and customer retention across 8,000+ occupiers. This practical and commercial appointment reflects MAPP’s commitment to placing the occupier at the heart of property management. 

In her free time, Nikki enjoys Zumba and yoga, reading with her book club, family walks with their fox red labrador and gardening; although with varying degrees of success come harvest time.