MAPP - Home
Relentlessly curious and ambitious, we are focused and passionate about managing commercial and mixed-use real estate, our clients, the occupiers in their buildings, the people we employ and the planet and communities we share.
Our approach
To help navigate our rapidly changing and complex world, at MAPP we talk about V1.0, V2.0, V3.0 and V4.0 - four distinct yet interdependent areas of property management.
V1.0
Outstanding property management
We manage data, risk, occupiers and service charges, look after the fabric of buildings, deliver procurement and facilities management, collect rents and report on anything that moves.
V2.0
People-first experiences
Our skilled team of guest experience managers, asset transformation consultants, social impact and mobilisation professionals, building consultancy team and specialists in flex, tech and occupier engagement transform buildings and occupier expectations. Together, we help clients deliver great and relevant buildings.
V3.0
Pioneering sustainable management
Our Building Consultancy, Mechanical and Electrical and Sustainability teams work with owners of real estate to deliver their ESG agenda and maximise environmental performance.
Our team are leaders in educating, evaluating and eradicating carbon, waste and plastic. We also focus on improving air quality, levels of well being and creating social value and impact.
V4.0
Tailored technology
We automate processes, connect devices and collate data, enabling our specialists to make better decisions and spend more time delivering value.
The future of real estate is the physical augmented by the virtual and the best spaces will balance both.
We hold ourselves to the highest standards of social and environmental performance, transparency, and accountability. That commitment has seen us become a Certified B Corporation – the first and only major UK real estate consultancy to achieve that.
News & views
Get to know us
We believe that better people means a better culture that delivers better work. We are united by a common purpose and a desire to be a great place to work.
More of our people and bios
Kelly Astle-Williams
Regional Director, Portfolio (Birmingham)
Cathy Hemming
Executive Director – Head of Projects, Change Delivery and Operational Governance (London)
Rupert Riley
Executive Director - Head of Building Consultancy (London)
Rowan Packer
Executive Director - Head of Sustainability and Energy
10 good reasons to work with us
We are passionate about property management
Well into our third decade, MAPP remains passionate about Property Management, focused on offering a world-class service and transforming the way properties are managed in a sector that is changing like never before. We are passionate about what we do, relentlessly curious about the future and proud to manage a growing £30bn+ portfolio. It’s all we do – being second best is not an option.
And our people are passionate too
A great company needs great people and MAPP is committed to being a great place to work. Our people enjoy the challenges of managing real estate, engaging with clients, occupiers and suppliers and make a difference. In 2024, Newsweek declared we were the UK’s 23rd best place to work. The business is owned by the MAPP Employee Ownership Trust, which means our people own the business, not external shareholders.
Controls, systems and procedures
These are absolutely essential and form the bedrock of our core V1.0 service: risk, reporting, financial management and compliance. We offer a variety of reporting configurations to ensure flexibility and first-class delivery on a full range of finance and data. We constantly measure our internal targets and find ways to improve our service. Regulated by RICS, the FCA, and audited by BDO, we believe in complete transparency.
Others love what we do
MAPP has a proven track record in acting for some of the UK’s most high-profile and demanding Funds, REITs, Investment Managers and a growing international client base. Many of our clients started us off with one property and subsequently instructed us on other properties and portfolios. We manage £30bn+ of commercial real estate for clients including AEW, Barings, Frasers, HIH Real Estate, J.P. Morgan and Schroders.
We love our occupiers
Our first love is always to our clients, but without occupiers, a building will never boast healthy retention rates, achieve the best rents and deliver on the business plan. MAPP’s site team which numbers 250+ is crucial to our service and unlike everyone else, we don’t outsource them, we employ them in our main company. We train them, lead and manage them and reward them. Our growing occupier team are dedicated to delivering a great welcome and experience.
We tell it like it is
Honesty and integrity are absolutely essential to our business. Communication forms an essential part of what we do. Sometimes the truth might be awkward, but we prefer awkwardness to a veneer of platitudes and covering up issues that need to be addressed. Managing a property involves dedication and hard work. We can only make it real if we roll up our sleeves and get stuck in. The reality is that we never stop – there is always so much to do and we love the challenge.
Ownership and performance in perfect alignment
MAPP is entirely owned by its people, all of whom are committed to building a great business and delivering something different and extraordinary. Every single member of the team is a beneficiary of the Employee Ownership Trust, which owns MAPP. Our profit share scheme means everyone has a direct financial interest in ensuring that our business and the properties we manage are successful. This is personal.
We love change
Property Management is an exciting place to be as the pace of change accelerates. RE-DEFINED revolutionises the approach to flex and managed workplaces. Energy by MAPP helps clients procure and manage utility supplies. Our Building Consultancy and Asset Management teams go from strength to strength. Having launched our V4.0 consultancy service and core offering, we are leading the sector by using new technologies to deliver the best. Inertia has no place in our business.
We are strategically parochial
The world might be big and interesting but there is more than enough for us to focus on in the UK. In addition to our Head Office in London, our offices in Bristol, Manchester, Glasgow and Birmingham underpin our ability to manage property across the UK. More than half of our people work outside London, helping us deliver a more personalised service. We do however act for a broad range of Asian, European and US investors who have real estate investments in the UK.
We are sustainable to our core
Operating sustainably is fundamental and we have been and remain ahead of the pack thanks to our sustainability team. We were the first real estate consultancy in the UK to become a B Corp and are committed to being a net zero business by 2025. MAPP is also ISO 14001 certified. This is only achieved by businesses who truly balance profit and purpose. We also work with charities like Resurgo, helping individuals who are challenged with barriers into employment within the built environment.