News • 11/05/2021 • 2 minutes read
MAPP strengthens senior team with two strategic appointments
MAPP has strengthened its team with the creation of two new senior roles to help facilitate and drive the firm’s ongoing growth as the UK’s leading specialist commercial property management business.
Nikki joins MAPP as a Director and Head of Occupier Experience, a new role reflecting the company’s ethos and continuing investment in placing the occupier at the heart of property management.
With a career that has blended strong facilities and property management skills from Nelson Bakewell with practising commercial and residential litigation at Boodle Hatfield, Nikki brings insight and understanding of exemplar occupier service and conflict avoidance. This practical and commercial appointment will continue to shape MAPP’s market-leading approach to occupiers to drive trust, loyalty and customer retention.
Rob also joins as a Director and Head of Data, where he will be the fulcrum between MAPP’s technology team and the operational business to ensure the firm is capitalising on the breadth of high quality data to help drive better decision making for MAPP and its clients.
He brings with him a wealth of data management experience, having previously spent over 20 years at Royal Mail, and has also held senior roles with Capita Plc and Cluttons LLP.
Nigel Mapp, CEO of MAPP, said:
“The experience of our occupiers and our intelligent use of data are two of our most important commodities which underpin our business. New technologies and collaborations are playing a key role in re-imagining the workplace post-pandemic and MAPP will be at the forefront. With these new hires, we have the best possible people to lead these functions, which as a people and experience-driven business, is a prevalent trait across all our services and operations.”