Occupier engagement
Why MAPP?
We put occupiers first
Occupier engagement starts with people. We build strong relationships, listen carefully and create a genuine sense of community, helping occupiers feel connected to the building, its services and the people around them.
We deliver tailored solutions
Every building and occupier mix is different. We shape our occupier engagement strategy around each asset, from flagship offices and multi-let buildings to unmanned sites, ensuring relevance and impact.
Digital innovation combined with human service
We bring together smart building technology and high-quality service to enhance everyday experience. From occupier apps and digital platforms to front-of-house teams, we keep engagement seamless, personal and effective.
Long-term value for your assets
Strong occupier experience improves satisfaction, retention and reputation. Our approach supports income protection, ESG outcomes and the long-term competitiveness of commercial property assets.
Our services
Occupier engagement & community building
We build strong occupier relationships through clear communication, structured feedback channels and curated engagement programmes. From newsletters and occupier portals to wellbeing initiatives and community events, we create connected, welcoming and vibrant building environments.
Digital & smart building solutions
We deliver tailored digital solutions that support occupier engagement and building performance. This includes occupier apps and portals, digital screens, virtual reception services and online wellbeing platforms — all aligned to the needs of each property.
Guest experience & front of house excellence
Our Front of House and Guest Experience teams provide a professional, welcoming first impression. We support recruitment, training and service delivery to ensure consistent, high-quality experience across both manned and unmanned buildings.
Amenities, activation & bespoke solutions
We enhance commercial buildings through amenities, wellbeing-focused spaces, branding, design and tailored activations. From mobilisation of new developments to ongoing events and communications, we create environments where occupiers can thrive.
At MAPP, we love to spark conversations
Let's talkOur Occupier Engagement team
MAPP have worked effectively with all stakeholders involved in this development and play a pivotal role to the day-to-day success of Marble Arch Place, especially in terms of occupier satisfaction, and ensuring the property looks and performs at its best. It is a pleasure working alongside their team.
Keith Butcher
Head of Asset Management, ARA Dunedin/ESR
Since transferring our property management function to MAPP, the level of service provided has more than justified the decision. Not only have we benefitted from quality and consistency in respect of property management and accounting services, but MAPPs ability to provide support in the expanding field of sustainability has proven critical in helping us meet the rapidly evolving expectations of our own stakeholders.
Chris Moulden
Director, Waypoint