Retail, leisure & lifestyle
Why MAPP?
Specialist retail management
MAPP manages shopping centres and retail parks across the UK, with specialist teams and on-site staff working together to deliver consistent, high-quality service. We keep assets safe, compliant and well run while creating positive experiences tailored to each environment.
Creating retail spaces that connect
We go beyond day-to-day management to create retail environments that feel active, relevant and connected. Tailored to each asset and community, our approach supports local engagement, enhances visitor experience and delivers long-term value.
Innovation & technology
MAPP’s retail team is ready to deliver in the changing retail landscape; continuously evolving our service offer, integrating emergent technologies and creating tailored solutions that enhance our clients’ retail properties.
Our services
Service charge and operational management
We manage service charges, rent and insurance collection alongside facilities management to ensure retail and leisure assets operate efficiently and compliantly. Our services also include turnover lease billing and risk mitigation to support day-to-day performance.
Health, safety and compliance
We carry out due diligence and security audits, support preparation for Martyn’s Law and deliver comprehensive health and safety risk assessments. Our sites are managed in line with ISO 14001 and ISO 45001 standards.
Occupier engagement and visitor experience
We support occupier engagement through marketing and placemaking strategies, curate seasonal events and activations, and deliver customer service training, including WorldHost, to enhance visitor experience.
Asset support and specialist operations
We manage car park and commercial opportunities, support asset repositioning, advise on distressed assets and bring specialist expertise to factory outlet centre operations.
At MAPP, we love to spark conversations
Let's talkMAPP's collaborative approach and clear communication meant we always felt part of the process. The improvements in compliance, planned maintenance programmes and supplier management have made a tangible difference to the way our sites operate.
Rob Butterworth
Head of Estates, Asda
Since 2021, ESR have entrusted MAPP with Marble Arch Place, one of our more complex and most prestigious mixed-use schemes. MAPP have worked effectively with all stakeholders involved in this development and play a pivotal role to the day-to-day success of Marble Arch Place.
Keith Butcher
Head of Asset Management, ARA Dunedin/ESR